Keep calm and carry on

October 30, 2020

Our can-do attitude has helped keep the rail industry on track during the coronavirus pandemic. 

We continued at full capacity throughout lockdown, providing vital support to the maintenance facilities ensuring trains remained available for key workers. 

In the six months from April to September this year, our engineers completed 212 service visits to rail depots across the UK and beyond, with one member of the team spending four weeks in Egypt to honour our commitments to the Cairo Metro. 

Maintaining this consistency of service has required considerable changes to our operational procedures. Site visits now follow strict social distancing and sanitisation measures, whilst those undertaken during lockdown had to be coordinated with the engineer that lived closest, as hotels were unavailable. This increased travel times, which impacted on the working day and in many cases, extended the length of the job. 

Lindsey Mills, our sales manager, said: “If we had not continued to work during lockdown, depots would have been unable to service trains, leading to potential complications replacing those not in service. Because we use local products and suppliers, wherever possible, we haven’t experienced any stock issues caused by the pandemic, enabling us to keep our in-house and partner products running without unnecessary downtime. This was critical to the levels of continuity we achieved and was appreciated enormously by our clients.”

Covid-19 has not only impacted onsite teams, but also our head office. The majority of staff have been working from home since late-March, helping us to become less paper dependent and changes have also been made in our factory to facilitate social distancing, with jobs now being completed by the same operative from start to finish.